AI Digital Human Intelligent Customer Service

Intelligent Customer Service Solutions

Service Introduction

Our AI Digital Human Intelligent Customer Service System provides 24/7 intelligent customer service support for enterprises.

AI Digital Human Intelligent Customer Service - Banking Industry

AI Digital Human Customer Service in the banking industry has entered a deep integration stage, reconstructing service ecosystems and improving operational efficiency through the fusion of multimodal interaction, natural language processing, and large model technologies.

Core Technical Architecture

  • Multimodal Interaction: Integration of voice recognition (98.2% accuracy), visual perception, and semantic understanding technology
  • Large Model Drive: Private deployment of inference models represented by DeepSeek-R1
  • Emotional Computing: Dynamically adjust communication strategies by capturing user micro-expressions and tone changes

Application Scenarios

  • Intelligent Teller: Providing 24/7 online financial services
  • Financial Advisor: Personalized investment portfolio recommendations and risk assessment
  • Loan Consultation: Quick review and limit assessment services

AI Digital Human Intelligent Customer Service - Insurance Industry

AI Digital Human achieves full-process intelligent services from consultation, underwriting to claims in the insurance industry, significantly improving operational efficiency and customer experience.

Service Advantages

  • Intelligent Claims: Automatic document recognition, claims review completed in seconds
  • Policy Consultation: Precise answers to insurance policy-related questions
  • Risk Assessment: AI-driven personal risk profile analysis

Innovative Applications

  • Video Loss Assessment: Remote image-based claims loss evaluation
  • Intelligent Underwriting: Automated risk assessment and pricing
  • Scenario Marketing: Personalized insurance product recommendations

AI Digital Human Intelligent Customer Service - International Trade Industry

Providing multilingual, round-the-clock intelligent customer service support for international trade enterprises, helping businesses expand into global markets.

Core Functions

  • Multilingual Support: Real-time translation support for major global trade languages
  • Trade Consultation: Full-process guidance for customs clearance, logistics, and payments
  • Compliance Review: Automated trade document compliance checking

Special Services

  • Quotation System: Real-time exchange rate calculation and quote generation
  • Document Processing: Intelligent document review and management
  • Risk Warning: Real-time trade risk monitoring and alerts

AI Digital Human Intelligent Customer Service - Cross-border E-commerce

Intelligent customer service solution tailored for cross-border e-commerce, providing global customer service support.

Service Content

  • Order Management: Intelligent order status tracking and issue handling
  • Product Consultation: Multilingual product information intelligent response
  • Logistics Inquiry: Global logistics real-time tracking service

Technical Advantages

  • Intelligent Recommendations: User profile-based product recommendations
  • After-sales Support: Automated return and exchange process handling
  • Market Analysis: Cross-border consumption trend analysis reports

AI Digital Human Intelligent Customer Service - Logistics Industry

Providing intelligent customer service solutions for modern logistics enterprises, achieving full-process visualization management.

Intelligent Services

  • Route Planning: Intelligent delivery route optimization
  • Cargo Tracking: Real-time positioning and status monitoring
  • Warehouse Management: Intelligent warehouse scheduling and management

Performance Improvement

  • Intelligent Dispatch: Automated vehicle and personnel allocation
  • Emergency Handling: Quick response to unexpected situations
  • Data Analysis: Logistics efficiency optimization suggestions

AI Digital Human Intelligent Customer Service - Government Services

Intelligent citizen service platform designed for government departments, improving government service efficiency and satisfaction.

Service Scope

  • Government Consultation: 24-hour intelligent Q&A for government information
  • Business Processing: Online government service full-process guidance
  • Information Inquiry: Various document processing progress inquiry

Public Services

  • Appointment Management: Intelligent queuing and appointment services
  • Document Review: Intelligent document pre-review service
  • Feedback Collection: Citizen suggestion collection and processing